Returns

Your satisfaction with Dekoera services is important to us. We've made the returns process as easy as possible for you.

Returns policy

We'd be happy to accept a return for products that arrive damaged, faulty, or just aren't what you expected. As long as they're returned in the same condition you received them, we'll provide either a replacement or a refund.

Returns procedure 

  • Get in touch with us at [email protected] as soon as possible and let us know why you're unhappy with the product.
  • Wait for a response, we usually try to respond within 24 hours. You'll be provided with the next steps to send it back and receive either a replacement or a refund.

NB! Make sure to package product properly to avoid any further damage.
NB! Add filled Return Form

Our returns address

Send any returns back to this address:

SIA Dekoera
Kr.Barona 64-5
1011 Riga
Latvia

Once we receive shipment, we’ll issue a credit in your original form of payment or send you replacemt.