Your satisfaction with Dekoera services is important to us. We've made the returns process as easy as possible for you.
We'd be happy to accept a return for products that arrive damaged, faulty, or just aren't what you expected. As long as they're returned in the same condition you received them, we'll provide either a replacement or a refund.
- Get in touch with us at [email protected] as soon as possible and let us know why you're unhappy with the product.
- Wait for a response, we usually try to respond within 24 hours. You'll be provided with the next steps to send it back and receive either a replacement or a refund.
NB! Make sure to package product properly to avoid any further damage.
NB! Add filled Return Form.
Our returns address
Send any returns back to this address:
3LP (Cloudpack – Dekoera)
Ul. Kwiatkowskiego 24
Once we receive shipment, we’ll issue a credit in your original form of payment or send you replacemt.